RETURNS POLICY

1. Returns time

Our policy lasts 30 days. Unfortunately, 30 days have passed since your purchase, we are unable to offer you a refund or exchange.

2. Conditions

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

*except Sale/Clearance items)

  • Additional items that cannot be returned:
  • Gift card
  • Any items returned more than 30 days from delivery date.

There are some cases where only partial refunds are granted (if any).

3. Received damaged or wrong goods

Goods are considered defective if they are not of satisfactory quality, not suitable for their intended use or as described. Please note that items are damaged due to normal wear and tear; by chance; or due to misuse will not be considered defective.

If your order is damaged or incorrect, please contact us immediately. We will require your order number, information about the item you received and the item you originally ordered, as well as a clear image showing the item received or damaged on it to identify Exactly.

6. Exchange

Once your return has been received and inspected, we will send you an email to notify you that we have received your return and about acceptance, rejection, and availability. Have. Use your exchange. If the item to be exchanged is no longer available, we may offer a store credit option.

Depending on where you are located, the time it takes for the exchanged product to reach you may vary, you have 30 days from the date you receive your order to exchange or return.

Before you send your product back to us, we must first approve all returns. Unapproved items will not be credited and the product will be returned to the sender.

7. Refund

After receiving and inspecting your return, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed:

  • Refund to store credit (if applicable);
  • Refund to original payment method;
  • Exchange.

8. If you have any questions about the return policy, please contact us

If you have any questions about our Refund Policy, please contact us at:

If you have any questions or concerns regarding our Returns policy, please feel free to contact our customer support team at:

Email: [email protected].

Phone: +1 276-258-6850